Austin Straubel International Airport Fire Department — Green Bay, WI
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Brown County Public Safety Communications is recruiting 911 Dispatchers (Telecommunication Operators). We are looking for highly motivated individuals who want to be part of a team and make a difference to the responders, community, and visitors of Brown County. There were just under 80,000 911 calls made to Brown County Dispatch Center during 2024. While not all constituted an actual emergency, each was answered by a trained Brown County Team Member. Brown County provides an extensive training program and all training certifications. Brown County Team Members have several key qualities and skills:
Upon successful completion of training in two training spots, pay increases to $27.44/hr (typically within first year of employment). Candidates with previous dispatch experience may be eligible for a higher pay rate ($29.09-$32.92/hr).
Recruitment Bonus Information: Up to $2,000 bonus with 1-2 years dispatch experience (within the last 5 years). $1,000 paid out after completion of training in second spot and $1,000 paid out after first year of employment. Up to $6,000 bonus with 2+ years dispatch experience (within the last 5 years). $3,000 paid out after completion of training in second spot and $3,000 paid out after first year of employment. Candidates that have completed the International Academy of Emergency Dispatch Emergency Telecommunicator Course (ETC) and the course is valid at time of hire, are eligible to receive a $1,000 bonus after completion of second training spot and an additional $1,000 bonus after first year of employment.
Answers and routes telephone calls and messages of emergency and non-emergency nature to the proper public service agency.
Operates at least one radio dispatch position.
Utilizes data input procedure on multiple keyboard terminals to assure data is properly transmitted to the computer.
Completes electronic incident forms.
Maintains documentation of all communications transmitted and received by radio into electronic databases.
Assures proper routing of incident information through geographic knowledge of the county.
Verifies on visual screen (video display terminal) with call incident information to assure data was correctly transmitted.
Maintains records and data in accordance with departmental rules.
Routes, transmits and interprets teletype messages.
Testifies at adjudication hearings as necessary.
Performs related functions as assigned.
Education & Experience: High School Diploma or GED equivalent.
Biddle Criti-Call Dispatch Test (Test administered by Brown County; candidate must pass before being considered further for the Operator I vacancy).
Successfully completes an accredited and approved online or in-resident certificate course such as the 40-Hour Telecommunications Operator course, the Fundamentals of Emergency Dispatch or an equivalent training course within the first year of employment or the certificate must have been successfully completed within the previous three (3) years.
Current Transactional Information Management Enforcement (T.I.M.E.) State certification or ability to secure and maintain within the first year of employment.
Licenses and Certifications: CPR certified or the ability to secure and maintain certification within the first year of employment. Certified for Emergency Medical Dispatch or the ability to secure and maintain certification within the first year of employment.
Knowledge of, or the ability to learn, area geography and an awareness of community events.
Knowledge of and ability to utilize a computer and the required software.
Ability to orally communicate effectively and precisely, both orally and in writing.
Ability to operate a keyboard and telephone equipment.
Ability to pass CritiCall test.
Ability to accurately obtain information over the telephone from callers.
Ability to maintain emotional stability in stressful situations.
Ability to comprehend and carry out departmental rules, regulations and procedures.
Ability to maintain security and confidentiality.
Ability to record computer data rapidly and accurately.
Ability to establish and maintain effective working relationships with staff and the public.
Ability to familiarize oneself with incidents relating to critical public safety activities.
Ability to understand and follow written and oral instructions.
Ability to work the required hours of the position. Brown County is an E-Verify employer. Click the links below for more information.
https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify%20Participation%20Poster(1).pdf
https://www.browncountywi.gov/i/f/files/Human-Resources/IER%20Right%20to%20Work%20Poster.pdf
Brown County offers a substantial benefit package. Here is some information:
Eligible Employees: You may enroll in the Brown County benefits if you are an employee classified as a 0.5 FTE (full-time equivalent) working at least 18.75 or 20 hours per week.
Health Care: Emplify Health by Bellin Nearsite Healthcare: Those enrolled in the County's health plan can access primary care, urgent care, lab work, physical and occupational therapy services at designated Bellin locations at no cost to the plan member. Bellin Health FastCare: This convenient care clinic offers employees and dependents enrolled in the health plan to seek care at any FastCare location at no cost. Teladoc: Offered at $0 employee cost.
Employee Assistance Program (EAP): Offered through AllOne Health at $0 employee cost.
Medical Benefits: Brown County's medical plan is administered by UMR. CVS Caremark administers the prescription drug benefits portion. We have a tiered system for employee contributions. Dental Plan: Brown County offers two dental plans, Delta Dental allows you to choose any dentist while the Care Plus plan requires you to see a Dental Associates dentist.
One Pass Select gym program: We offer a subscription-based fitness and well-being program that supports a healthier lifestyle.
Vision: We offer a voluntary vision plan through EyeMed Insight Network.
Flex Spending: Healthcare FSA is offered as a cost savings tool to help with common medical expenses not covered by your insurance.
Student Loan Forgiveness Program Also, working for the County means you can apply for student loan forgiveness after 10 years of employment based on qualifications. Learn more here: https://dpm.wi.gov/Pages/Job_Seekers/StudentLoanForgiveness.aspx
We also offer Accident Insurance, Cancer Insurance, Critical Illness Insurance, Life Insurance and Pet Insurance.