Police and Fire Dispatcher_ Part-time or Full-Time

FOP bargaining unit employment. 

For Job Description - click here.

Special Requirements

24/7 shifts including holidays and weekends. Subject to being on call.

Position Description
Job title: Police and Fire Dispatcher

Location: Richfield, Ohio

Reports to: Dispatch Supervisor

Position
This is safety communications work in the Police Department. An employee
objective/Summary: in this classification receives incoming emergency and non-emergency
telephone calls, acquires and records essential information and dispatches
information to and from appropriate Police and/or Fire personnel and works
under the administrative direction of the Police Chief.

Responsibilities:
Duties and Responsibilities include, but are not limited to:

• Receives walk in requests and/or telephone calls from multiple
incoming lines, from individuals or agencies needing emergency
police, fire or EMS assistance.
• Ascertains and records appropriate information from caller using
computer terminal
• Evaluates information and dispatches Police, Fire or EMS service
• Communicates with dispatchers, service, or caller via radio and
mentally visualizing what is taking place
• Assists caller in coping with a difficult and/or dangerous situation until
assistance arrives
• Callers may be frightened, hysterical, incoherent, irrational, confused
and angry
• Dispatcher is to respond calmly, courteously and with authority when
necessary
• Enters information into multiple computer systems
• Enters data into computer, LEADS terminal and logs
• Files data
• Tests various equipment periodically for proper functioning
• Is a sworn Deputy Clerk of the Akron Municipal Court
• Processes waivers, bonds, arrests, warrants and summons
• Performs related work as required
• Demonstrates regular attendance
• Will be required to respond/work after hours, including holidays and
weekends

• High school graduate or GED.
Qualifications
• Valid Ohio Driver's license.
• Must be 18 years of age.
• Must be a citizen of the U.S.
• Ability to satisfactorily complete a thorough background investigation,
written cognitive assessment, psychological evaluation.
• After six months of training, must be certified by the State of Ohio to
operate the Law Enforcement Automated Data System (LEADS)
• After six months of training must be certified through Priority Dispatch
in Emergency Medical Dispatching (EMD)

Skills: • Knowledge of Richfield, Richfield Twp., Peninsula, Boston Twp.,
geography.
• Multi-tasking in a stressful environment.

• Reading and comprehending written materials, such as laws,
ordinances, rules and Regulations, etc.
• Ability to communicate effectively
• Ability to type and enter data into a computer
• Ability to remember and recall information
• Ability to speak clearly, acquire pertinent information and reduce this
information to acquire data
• Ability to make good decisions
• Ability to remain calm in stressful situations and to act tactfully
• Ability to visualize situations based on a radio report, and respond
appropriately
• Ability to file materials accurately
• Ability to maintain state and local certifications
• Emotional stability and mature judgment

Hours: • Part-time F.O.P. bargaining unit employment-maximum of 28 hours
per week.
• Full-time F.O.P. bargaining unit employee 40 hours per week.
• 24/7 shifts and subject to being on call.
• Must be able to work any shift assigned by supervisor
Disclaimer: This description is a general statement of required major duties and
responsibilities performed on a regular and continuous basis. It does not
exclude other duties as assigned and does not prescribe or restrict the tasks
that may be assigned.